Credit card payments in favor of ACCORD SRL are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as ACCORD on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
Refunds on unused services
Accord Tourist Solutions cannot refund a client for services that he/she has decided not to utilize.
No reimbursement will be granted to any client who is not a t the place of departure at the scheduled time or to clients who lose contact with the guide or do not complete the excursion.
Cancellation by Accord Tourist Solutions
We reserve the right to cancel the trip without any penalty in case of circumstances beyond our control and when the minimum number of participants, specified in the tour program is not reached. In this case the client will be completely reimbursed only of the sum paid. Accord Tourist Solutions is not responsible for additional expenses that may be incurred by a client in relation to a cancelled tour (i.e. flights, hotels etc).
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.
The contract is governed by Italian law and in case of dispute that we can not settle amicably, exclusive jurisdiction is conferred on the Italian court.
Any complaint must be communicated in writing to Accord within 10 business days after the date of the tour.
TERMS AND CONDITIONS / CANCELLATION FEE
If you cancel a reservation , we apply the following cancellation fees .
Up to 7 days prior to arrival: no charge
From 7 to 3 days ; 30% of the total cost
Less than 3 days: Total amount / No reimbursement will be granted