We receive and store any information you enter on our website. This includes information that can identify you (“personal data”) including: first and last name, telephone number, postal and e-mail address, payment information (such as credit card number, card-holder name, expiration date, CVV). You can choose not to provide the information to us, but in general, most of the information we request from you is necessary for a reservation and the lack of such information prevents us from completing the reservation. In any case, you can choose whether or not to receive messages of an informative and/or commercial nature such as offers and newsletters.
Use of information
We use sensitive information relating to personal data (first name, last name), contact, contact details and payment in order to:
complete the reservations that you make on our site;
provide you with information about products and services you request;
send your reservation confirmation and any relative updates
communicate with you in general;
respond to your questions and comments;
measure interest in and improve our products, services and website;
notify you about special offers on our products that may be of interest you;
publish on our website your voluntary feedback regarding the services reserved through us; (After your checkout, we will send you an email (only if you have previously given your consent at the time of registration with ACCORD Solutions) in which we will remind you of the possibility to leave feedback, anonymously if you so choose, about the tours you booked)
resolve disputes, collect fees, or resolve technical problems;
prevent potentially prohibited or illegal activity;
and as otherwise described to you at the point of collection.
Email communications: We want to make it easier for you to take advantage of travel-related opportunities provided on our site. One way to do this is to send you messages via email containing information about our tours and special offers o if you have agreed to receive marketing communications via email.
Sharing your information
We may share your information with the following entities:
We request your permission to communicate your contact information (name, surname, address, and contact details of your stay) to our suppliers in relation to feedback on the stay that you voluntarily left.
Third-party vendors who provide services or carry out activities on our behalf. These third-party vendors have access to and may collect information only as needed to perform their functions and they are not permitted to share or use the information for any other purpose. These vendors are also required to follow the same security practices that we follow.
Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You will know when a third party is involved in a product or service that you have requested because their name will appear, alone or together with ours.
Referring websites. If you were directed to this website from another site (for example, by clicking on a link on another website that directed you to this one), we may share some of your information with that site. We encourage you, therefore, to review the privacy policies of any website that referred you here.
Companies within our corporate group. We may share your personal information with the companies affiliated with ACCORD Solutions. If you have provided your consent, this sharing of information enables us to provide you with information about products and services both travel-related and other that we believe might interest you. These companies will observe the same laws concerning the sending of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to decide not to receive such communications via email in the future.
We may also share your information:
In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or security of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.
In connection with a corporate transaction such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to allow us to share such information. We may also share said information in aggregate or anonymous form with third parties including advertisers and investors. For example, we may communicate to our advertisers the number of visitors to our site or the most popular hotels and vacation destinations. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.
Cookies and other technologies
To help us recognize your browser as a previous visitor, save and remember any preferences that may have been set while your browser was visiting our site. Please note that account IDs and any other account-related data included in such cookies are encrypted for security purposes. Unless you reserve through us or hold an account with us, these cookies will not contain any personal information;
To help us measure and research the effectiveness of website features and offers, advertisements, and email communications (by determining which emails you open and act upon).
Protection of your information
We want you to feel confident about using this website to make travel reservations and we are committed to protecting the information we collect. While no internet site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information that you provide to us. For example, only authorized employees are permitted to access personal information and they may only do so for permitted business functions. Protection and security of your credit card information. In order to protect and safeguard your credit card information, it is transmitted through a secure server protocol which encrypts all of your personal data and credit card information. The encryption system used is the Secure Socket Layer (SSL).
How you can contact us
ACCORD Solutions c/o Accord di Ciabatti Simone
Corso Tintori 6
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